Responsible for providing administrative and research support to the Director of Sales as well as proactively researching sales leads to achieve an agreed number of appointments for the on property Sales Team and managing a portfolio of telesales accounts to an agreed target. Responsible for ecommerce administration for the hotels to include the full maintenance of HWS to audit standard, epic as required, reporting of results through ECM1 reports to support the Cluster eCommerce Manager for Dubai in administrative functions. Identifies new business leads in conference, group and transient markets and researches these for the on property team as required. Assists in, hotel marketing promotions direct mailings, the planning and undertaking of hospitality events, tradeshows, sales trips and familiarization events. Responsible for the handling phone inquiries for Sales and managing flow through of relevant inquiries to the Property sales team.
Previous experience working in a sales and administrative role
Skills and Knowledge
An understanding of sales processes; can effectively make research calls to new and existing clients and secure appointments for the cluster sales team
B fully aware of and adhere to Hotel policies on processing of entry visas
Be fully competent on the approach of program for visa application
Possesses excellent telephone skills
An understanding of contractual agreements and legal implications.
Strong communication skills (verbal, listening, writing)
Strong organization skills
Ability to solve problems
Demonstrates high level of interpersonal skills
Excellent IT literacy including Microsoft Office, excel, PowerPoint, Internet
Excellent customer relations skills
Ability to develop and maintain relationships e.g., associates, customers, vendors
Ability to work collaboratively with other hotel departments to provide exceptional customer service
Ability to understand, execute and support Marriott Customer Service Standards and Marriott Brand Standards
Education or Certification
Excellent level of English essential
Marriott International, Inc., is a global leading lodging company with more than 4,400 properties in 87 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.