To ensure that all jobs allocated to the team are completed within agreed timescales and to the standard expected by the Principal assuring high level of customer satisfaction.
Plan the distribution of work amongst the team utilising the available skills mix.
Manage liaison between workshop and service reception on customer vehicle progress.
Ensure understanding and adherence to the Brand Service requirements and customer satisfaction indicators.
Develop, guide, direct, motivate and manage the performance of all direct reports in line with the Performance Management System to assist in the realisation of their potential and to enhance their knowledge-based skills.
Inspect work completed by mechanics to insure that all work complies with manufacturer’s standards.
Conduct diagnostic testing where required to assist mechanics in resolving complicated mechanical problems.
Coordinate with the service manager on any recall campaigns to ensure that the work is scheduled in.
Identify any work required that is covered by the warranty process, ensure all documentation is complete and coordinate with warranty the department.
Required Education/Qualification, knowledge and Experience:
1 – 3 year experience in a European Brand
Good computer knowledge
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